Frequently Asked Questions

Contents

General

What is Nutricode?

Adaptive supplements guided by your data, via our app and your wearable.

How does it work?

1. Start in three ways:

  • Pick a prebuilt stack (Sleep, Fitness).
  • Build your own from 16+ supplements.
  • Take the AI quiz for a tailored plan.

2. Connect your wearable, do quick weekly check-ins.

3. We keep what works and tune the rest.

Why Nutricode over regular vitamins?

Your stack updates monthly based on measurable sleep, recovery, and training trends.

Where do you ship?

Singapore, Malaysia, Hong Kong, and Australia.

How long does delivery take?

Orders process in 1–2 business days; delivery time varies by location and includes tracking.

Supplements

How are doses decided?

We map peer-reviewed research to your goals and metrics, then personalize dose per item.

How fast will I feel changes?

Weeks for lighter effects; deeper sleep/endurance shifts build over 1–3 months.

Can I personalize my pack?

Anytime. Add or remove items and the app recalibrates.

Leftover sachets—what happens?

Update the count in your account; billing auto-shifts to when ~5 remain.

Do I need a wearable?

No. Weekly in-app check-ins work; wearables make optimization smarter.

Where can I see orders and tracking?

Your account dashboard on our website shows history, invoices, and tracking.

When should I take my supplements?

Consistency matters more than timing. Take most with a meal.

  • Fat-soluble (Omega-3, Vitamin D, CoQ10): with a meal that includes some fat.
  • Magnesium: any time; many prefer evening for relaxation.
  • Iron: best on an empty stomach or with vitamin-C–rich food; avoid taking with calcium, coffee or tea.
  • Probiotics: with or right after meals.

The Science

Which devices connect?

Apple Watch, WHOOP, and Garmin (with more coming).

What does the app track?

Sleep stages, HRV, resting HR, training load, calories—plus your weekly check-ins.

How are monthly changes decided?

The app reviews your trends and suggests keeps, swaps, or dose tweaks.

Can I see what actually works?

Yes. Metric trends are visualized next to your stack changes so you can link inputs → outcomes.

No device, how does it work?

Log sleep, energy, workouts, and recovery manually; the engine still adapts.

Accounts

How do I access the app?

Use your registered email. Access is enabled with your first box.

Where do I manage my subscription?

In-app or on web. Pause, cancel, swap items, or move your next ship date.

How do I update address or payment?

Go to Account → Subscription to edit shipping and payment details, from the website or the app.

Where can I see orders and tracking?

Your account dashboard (web or app) shows history, invoices, and tracking.