Frequently Asked Questions

Contents

General

What is Nutricode?

Adaptive supplement protocols guided by your wearable metrics, via our app and your data.

How does it work?

1. Start in three ways:

  • Pick a prebuilt protocol (Sleep, Fitness).
  • Build your own from 16+ supplements.
  • Take the AI quiz for a custom protocol.

2. Connect your wearable, do quick weekly check-ins.

3. We keep what improves your metrics and update the rest

Why Nutricode over regular vitamins?

Your protocol updates monthly based on measurable sleep, recovery, and training trends.

Where do you ship?

Singapore, Malaysia, Hong Kong, and Australia.

How long does delivery take?

Orders process in 1–2 business days; delivery time varies by location and includes tracking.

Supplements

How are doses decided?

We look at peer-reviewed research, then set the dose for each supplement in order to maximise the chances of replicating the results observed in those studies.

How fast will I feel changes?

Most people see early changes in a few weeks. Bigger shifts in sleep, recovery, and performance metrics usually build over 1–3 months.

Can I personalize my pack?

Anytime. Add or remove supplements and your protocol recalibrates.

Leftover sachets—what happens?

Update the count in your account; billing auto-shifts to when 5 sachets remain.

Do I need a wearable?

No. Weekly check-ins are already useful for context; a wearable makes your protocol updates smarter.

Where can I see orders and tracking?

Your account dashboard on our website shows history, invoices, and tracking.

When should I take my supplements?

Consistency matters more than timing. Take most with a meal.

  • Fat-soluble (Omega-3, Vitamin D, CoQ10): with a meal that includes some fat.
  • Magnesium: any time; many prefer evening for relaxation.
  • Iron: best on an empty stomach or with vitamin-C–rich food; avoid taking with calcium, coffee or tea.
  • Probiotics: with or right after meals.

The Science

Which devices connect?

Apple Watch, WHOOP, and Garmin (with more coming).

What does the app track?

Sleep stages, HRV, resting HR, training load, calories—plus your weekly check-ins.

How are monthly changes decided?

The app reviews your metric trends and suggests keeps, swaps, or dose tweaks.

Can I see what actually works?

Yes. Metric trends are visualized next to your protocol updates so you can link inputs → outcomes.

No device, how does it work?

Log sleep, energy, workouts, and recovery manually; your protocol still adapts.

Accounts

How do I access the app?

Use your registered email. Access is enabled with your first box.

Where do I manage my subscription?

In-app or on web. Pause, cancel, swap items, or move your next ship date.

How do I update address or payment?

Go to Account → Subscription to edit shipping and payment details, from the website or the app.

Where can I see orders and tracking?

Your account dashboard (web or app) shows history, invoices, and tracking.